Refund & Cancellation Policy

At Passport Stories, we aim to provide the best travel experience. Please read our refund and cancellation policy carefully.

1. Cancellation Policy

  • Customers can request cancellation by contacting us via email or contact form.
  • Cancellation requests must include booking details.

2. Refund Eligibility

  • Refunds depend on the type of service booked.
  • If cancellation is made before service processing begins, a full or partial refund may be issued.
  • Once the service has started or is completed, no refund will be provided.

3. Processing Time

  • Approved refunds will be processed within 5–7 business days.
  • The refund will be credited to the original payment method.

4. Non-Refundable Cases

  • Last-minute cancellations
  • Services already delivered
  • Third-party booking charges (if applicable)

5. Payment Gateway Charges

  • Payment gateway charges (if any) may be deducted from the refund amount.

6. Changes & Modifications

  • Any request for changes in booking is subject to availability and may incur additional charges.

7. Contact for Refunds

For any refund or cancellation request, contact: